Account Terms
The terms cover what you may do on pk win; this page covers what we record while you do it. Read them side by side and the pairing stays consistent.
LEGAL REFERENCE
Your Privacy Policy, Written Plainly
We wrote this page so you know exactly what pk win records, why we hold it and how you can change it. The wording matches what you agreed...
Plain-language clausesAccount data handlingPakistan-focused wordingUpdate log for every change
What We Hold And Why
Running an account for you means pk win keeps a small, fixed set of records. We store the email and mobile number you register with, the device and IP signals our fraud checks read, and the transaction lines tied to your JazzCash, Easypaisa, SadaPay or Raast transfers. Those records let us confirm who you are, settle what you started and meet our
reporting duties. Which duties apply depends on where you sit. In supported regions we follow local rules, and where local law permits a lighter approach we still hold the same baseline. We do not trade your details to outside brokers. Retention follows that logic: account details stay while your account is open, transaction lines stay longer because auditors ask for them, and
you can ask us to delete whatever we are not required to keep.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY DESK
Reaching The Team Behind This Wording
One channel and one owner. Our privacy desk replies in plain English with Urdu-friendly wording where you prefer it, and every message picks up a ticket number you can quote later. Write from the email registered on your account so we can match your record without extra questions, and we confirm receipt inside one working day.
Team online
Mail The Desk
Send your question from the address registered on your account and our privacy desk replies within one working day, quoting a ticket number so the thread stays easy to follow.
Delete Request
Ask us to erase whatever we are not required to keep. We confirm in writing which records were removed, which stayed on file and for how long they must remain there.
Escalation Path
Not satisfied with our answer? Escalate on the same thread with the ticket number attached and a second colleague picks it up within three working days at no cost.
BEHIND THE CLAUSES
How This Wording Gets Signed Off
The weight of a policy page comes down to specifics rather than adjectives. Below are the habits behind this wording: who owns each clause, how edits are dated...
Clause Owner
One named privacy lead signs off every clause on this page. When you write in, you reach the same team...
Change Log
Each edit is dated and summarised at the foot of the page, so you can see what moved without re-reading...
Plain Wording
If a clause reads like it needs a lawyer, we rewrite it. Shorter sentences keep the same legal effect and...
Regional Rules
Every paragraph is mapped against the rules in supported regions. Where local law permits a different approach, we say so...
Access Controls
Encrypted connections, session checks and limited staff permissions sit between your record and anyone else, and every internal view is...
No Data Sales
We do not sell account records to brokers or mailing lists. Sharing happens only with transfer partners such as JazzCash...
SAME PROMISE, SAME DATE
How This Page Lines Up With The Rest
This page never stands alone. Our account terms, cookie notice and payout rules use the same words, so a promise made here is not quietly softened on a sibling page. Where one...
Cookie Notice
The cookie page lists the tags that keep you signed in and count lobby views. Here we explain the retention window for the same tags, dated the same day.
Payout Rules
Payout timing and verification steps sit on the withdrawal page. Here we set out which transaction records we keep afterwards, for how long, and who can open them.
Security Settings
The security page describes the locks you control. This policy describes the logs we keep when those locks are used, including device and sign-in records. Both link to each other.
Complaints Route
The complaints page explains how a dispute is escalated. Here we cover the personal records attached to that dispute while it stays open, and what is deleted once it closes.
Message Choices
The consent screen shows which message types you opted into. Your record keeps that choice stamped with a date, so a change of mind is simple to trace later.
Revision Rhythm
All sibling pages carry the same revision date. When one changes, we check the rest before publishing, so you are never reading two versions of one promise.
The Elements That Shape This Page
Nothing here is buried three clicks deep. Everything you need to know about your records sits in one scroll, from the summary strip at the head...
Summary Strip
The band under the headline lists the record types we hold in one short line each, so you can scan the shape of the policy before reading a single clause.
Clause Anchors
A side menu jumps straight to retention, sharing and deletion. Tap it on your phone and you land on the exact paragraph rather than scrolling through the whole page.
Chip Row
Chips naming JazzCash, Easypaisa, SadaPay and Raast sit beside the wording, so you can see at a glance which transfer rails these clauses describe.
Contact Card
A sticky card holds the privacy desk address and the reply window, so you do not lose the contact route after scrolling down to the retention section.
Version Footer
The foot of the page carries the date the wording last moved and the number of clauses touched, so a quiet rewrite cannot pass without you seeing it.
Language Switch
Switch between English and Urdu-friendly phrasing of the same clauses. The meaning stays identical; only the sentence shape changes to suit how you read.
Questions We Hear From Account Holders
Your email, mobile number and the device signals our checks read. Transaction lines are tied to the JazzCash, Easypaisa, SadaPay or Raast transfer you used, and nothing else.
Yes. Write from the address registered on your account and we remove what no rule requires us to keep, then confirm in writing what stayed, why and for how long.
Only to settle a transfer you started. A partner sees the reference and amount for that single transaction, never your full account history or your sign-in records.
Account details stay while your account is open. Transaction lines stay longer because auditors and local reporting rules ask for them, and we quote the exact window on request.
Support staff see only what a ticket needs. Security sees sign-in logs. Every internal view is logged, and permissions tighten the moment someone changes role or leaves.
The footer date moves, the edited clauses are listed at the head of the page, and the same notice appears in your dashboard for thirty days after we publish it.